Comments on: Chase Bank apparently wants customers to leave

By: Larry

Larry — Thu, 12 Nov 2009 06:28:35 +0000

My card was at 6.99% for 9 years! They jumped it up to almost 14%. They said there is “nothing they can do.” I will be leaving Chase also. With Chase, I have 3 credit cards, savings, checking and my car was financed through them from 2001-2005. This is the “thank you” i get from them…. They’re loosing a loyal customer since 2001. Oh well their loss I suppose.

By: Fred

Fred — Sat, 17 Oct 2009 15:31:32 +0000

Why do you think they’re called Chase?

By: Mike Haubrich

Mike Haubrich — Sat, 17 Oct 2009 15:31:31 +0000

Let me know if you are satisfied with them. Steve – I am surrounded in my department by people who are concerned that our customers do well, and we sincerely try to help them find a way to get out of overdraft and high-interest rate cycle. The problem is that we only get to deal with the customers considered “high-value,” or people that the bank earns a certain profit proxy level from.

When I get overflow calls from customers who are not “high-value,” however, we treat them as well as we do the big shots. It’s nice having the leeway to go beyond the rigid rules for people who are working hard to make it but still struggling.

By: me

me — Fri, 16 Oct 2009 14:57:15 +0000

Mike, I was thinking of Wells Fargo- thanks for the recommendation.

By: Steve Martin

Steve Martin — Fri, 16 Oct 2009 14:17:09 +0000

The interest rate thingy (you can tell I’m a real ‘money guy’) is disconcerting, but I think the attitude is more so.

But it seems to be everywhere. I actually think many employees really do not care, and might be pleased if you left. Less work they will have to do. There are so many 1st stage thinkers out there that it boggles the mind.

By: Duane

Duane — Fri, 16 Oct 2009 10:20:12 +0000

I represent distressed debtors. JPMorgan Chase is the worst creditor I have ever dealt with. Mean-spirited, uncomromising, over bearing and undeserving of any license to serve the public. I advise everyone to run from them. This company cannot last treating people so badly.

By: Mike Haubrich

Mike Haubrich — Fri, 16 Oct 2009 07:02:28 +0000

I work for Wells Fargo and I have had a lot of questions about bumping up interest rates, but we have not done that and we are not going to unless people default on their rates. If you go to WF (which is really a Minnesota bank, you know, the name was changed from Norwest to Wells Fargo when we merged about 10 years ago.)

And if you call us, the person who answers the phone may have an accent, but he or she will be an American.